*If the Recipient is not available a delivery slip will be left in the mailbox with instructions on how to reschedule the delivery. We may contact the recipient directly to confirm and/or to reschedule delivery.
*If the Recipient does not respond to the notice we will continue to try and contact the recipient for two days and after that time we will consider the order to be forfeited. Please note that in such a case there are no refunds.
*Please note that We deliver flowers only in Japan. We are afraid we can not accept request to deliver any other country other than Japan.
The flowers you ordered will be cut, packaged in a box and delivered fresh.
We use Yamato Transport Co., Ltd, the best door-to-door delivery service company in Japan. Please note, we are unable to deliver to Military base or APO/FPO address.
You may request a time frame of delivery.
Please be reminded that we are unable to assure you of your specific time request, but we will try our best to deliver your order on your requested time frame. Also, we may contact the recipient to ensure s/he will be home to accept the delivery.
If you wish to check the product arrival on the recipient’s place, please let us know. We will promptly check and answer you the delivery status.
When the recipient is not present at the time of delivery, we leave a notice of non-delivery for the recipient. Recipient will be asked to call to make and arrangement for re-delivery. If the recipient didn’t contact us on the first day, delivery date will be on the following day. We can keep the flowers only for 2 days. In case the recipient didn’t contact us within 2 days, we will consider this order as completed & forfeited, and no refund will be made.
We often get questions such as “What flowers will be like?” or “I wonder if the flowers are fresh enough”. We guarantee the quality and freshness of all our items. Also, our toll-free phone(domestic only) number is enclosed in the package, the recipient can call us if they have any questions regarding our products and service.
For cancellation, please call or email us no later than 2 days before the delivery date of Japan time. If it’s late, due to the nature of fresh items, we can’t accept cancellation. In a case of defect or damage of product, we will replace it for free. If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift. For any other troubles, we promise you to respond in a sincere manner.
We are afraid that we basically can’t accept an order of surprise flower. Before we deliver our items, we will try contacting the recipient to ensure s/he will be home to accept the delivery, and confirm shipping address, phone number and delivery time. It is very helpful to avoid non-delivery due to long absence (vacation), move, telephone number change (especially mobile phone), etc. Contacting the recipient in advance may lessen the recipient’s excitement in some degree, but from our point of view with the long experiences, most of them rather enjoy waiting itself. Thus we can deliver the flowers unfailingly. Per request, we also can keep your name secret until the recipient opens the gift and look your message. (Your name should be in your message.) *Please note leaving item on the receiver’s doorstep is forbidden under the Fire Defense Law in Japan.
Each product will be delivered by a separate package due to different shipping handles.
The following are Japanese national holidays and some of the most important other annual nationwide events. In addition, there are countless local annual festivals.
If a national holiday falls on a Sunday, the following Monday is also turned into a holiday. Likewise, a day sandwiched between two national holidays is turned into a holiday.