FAQs
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My recipient is an English speaker who doesn’t speak Japanese.
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What time can you deliver gifts? What happens if my recipient is not home?
- I’m not sure my recipient’s address and phone number are correct. Can you accept this order?
What are popular gifts for Japanese women?
In general, Flowers is a popular gift, especially roses. Stuffed animals are also popular among young generations up to their 30's.
About 50% of customers add sweets on top of flowers or gifts basket.
Can I enclose my personal message together?
Yes. You can enclose your personal message on card with max. 20 words (there is word limitation under Japanese postal regulation. Long message might be shortened by us when exceeding the limit.) We are sorry for that we can’t accept message in other language but English (because we only have English-speaking staff).
Can you deliver gifts anywhere in Japan?
Yes, except for some isolated islands and parts.
My recipient is English speaker who doesn’t speak Japanese. The gifts will be delivered reliably?
Yes. Before the delivery, our English speaking staff will try calling the recipient to check the address and ensure she will be home to accept the delivery.
My recipient is living alone and works in daytime. What time in the evening can you deliver gifts? What happens if my recipient is not home?
You can give us your time frame request, 18:00-20:00 or 20:00-21:00 (Japan Standard Time). In case the recipient is not home, we’ll leave a notice of non-delivery for the recipient. The recipient can call to make an arrangement for delivery.
I carelessly forgot our wedding anniversary was TODAY!! Can you deliver the gifts to my wife today?
We are sorry. We will try to improve and expand our services to answer to such request in the near future. However, if you make a note on the “comment” field on your order form, we will try our best to deliver asap (we can’t guarantee today’s delivery at any rate).
I’m not sure my recipient’s address and phone number are correct. Can you accept this order?
Yes, we will try our best. With the information you have, we will search correct address, name, telephone number in our own way. And if we couldn’t, we will get back to you.
Can you send gifts to overseas from Japan?
No. We are afraid we can not accept request to deliver the gifts to overseas from Japan.
